KNOWLEDGE BASE
Frequently asked questions.
Clear answers.
A smoother journey.
01AccountIs my website account the same as my game account?+
Yes. The website uses the game's account database. Use the same account name and password on the website and launcher.
02AccountI forgot my password. What should I do?+
Open account recovery and enter your account name and registered email. You will receive a single-use password reset link valid for 15 minutes. Contact the team if you cannot access your email.
03DownloadsWhere are the client and patch links?+
Links appear in the download center once the team adds them. A coming-soon label means the link is not available yet.
04DownloadsCan I install a patch while the game is running?+
Close the game and launcher first, then follow the installation instructions for the patch compatible with this server.
05GameWhen are character details and rankings updated?+
Details use the character's latest server save. Rankings read saved data and refresh in about a minute when the page is visited.
06SupportHow can I follow up on an issue?+
Sign in and open a support ticket. You can reply and follow the conversation in the same ticket.
07SecurityWill the team ask for my password?+
Never send your password or reset link in a ticket or message. Use the security forms in your account.
08EventsWhat time zone do events use?+
All times use Cairo time. The events page includes the recurring server schedule and team announcements; confirm event availability and entry inside the game.
Couldn't find your answer?
Open a ticket so the server team can follow up with you.